REPAIRS: No worries -I personally stand behind my work. In fact, if you have other jewelry which needs repair, re-work or re-design, I can do that too, even if I didn't make it.
While I do stand behind my work, we also use the "reasonable person" test. If you ran your car over the jewelry (this happened) I will happily repair or remake, but any reasonable person would not hold me financially responsible. Likewise, if you lose one earring in the ocean (that happened, too) I will happily remake just one for you and finish both to match, but again, let's just be fair.
EXCHANGES: Easy- as long as the piece is in the same condition as when it was delivered. If damaged, exchange is at my discretion - generally not an issue because I can usually fix it again. If you are the one who drove your car on your earrings and squashed them like a pancake, that might not be so easy to exchange, but even then we can apply the scrap cost to the exchange.
ALCHEMY: Yes- you can turn silver into gold. You may always "trade up." The original purchase price of silver will be applied towards your next purchase of gold. Pearls excluded.
REFUNDS: You know how sometimes one person ruins things for everyone? I've been in business since 2000, only three people have returned things- no problem. Then one woman bought a custom order. I spent thousands of dollars, and half way through the job she changed her mind. I didn't have the money to give her back, so, being a lawyer, she sued me. As it turns out, I won. But it scared me enough that I must tell you that returns are at my discretion.
Having said that, you can see from my art and site that I want so share joy. Sometimes something doesn't work and it is my pleasure to make things perfect for you. I ask that if you’re uncertain about a purchase, please discuss with me in advance so I can set the money aside until you are certain. Always remember, it is always my passion to share joy through my art, and my goal to make you happy.
QUESTIONS: If I haven't answered everything, just ask!
From my heart to yours,